Smart Content or Dynamic Content: what it is and how to offer the right content
Smart Content or Dynamic Content are dynamic contents that change based on the navigation of users at a given moment within a website.
Specifically, we can say that a user who begins to regularly visit certain web pages of a site will find personalized content for him. The content is personalized and created based on the preferences that he has shown in previous online browsing sessions.
In this article we discover what Smart Content or Dynamic Content is, how they work, the applications of smart content, how to offer the right content and what mistakes to avoid.
Smart Content or Dynamic Content: what is it?
The term Smart Content or Dynamic Content refers to a set of contents present within a website or in an email that vary based on the user who views them.
Smart Content adapts to the characteristics of the person who uses it. The purpose of this dynamic content is to make the experience even more personalized and relevant for the user.
To better understand the use of Smart Content, we can take as an example two companies that have made personalization a predominant feature of their service, Netflix and Spotify.
Both services, one offering music, the other video on demand, learn the interests and preferences of users and propose similar content or genres. This type of personalization makes content that was previously static become dynamic to adapt to user preferences.
Marketing is also starting to introduce elements of personalization, using user data in marketing campaigns.
Within the database, contact data can be used to segment lists of users with certain characteristics to whom personalized content will then be sent.
Among the most effective marketing strategies that use dynamic content the most is certainly email marketing followed by content disseminated by the website.
In fact, an email recipient can receive a personalized message thanks to marketing automation and a site visitor will see personalized web pages thanks to Smart Content.
How do Smart Content work?
To generate and insert Smart Content into a web page or site, you need to have some technical elements such as a marketing database or a CRM system, set up rules and have a platform of integrated marketing tools.
Specifically:
- Marketing database or CRM (customer relationship manager): from which to obtain information and interactions that the company has with customers, products they have purchased, content used, information relating to user data and much more
more. All this data created within the database can be used to create relevant content and make the user experience more interesting. - Rules for personalizing content: a smart content generator automatically derives personalized content based on pre-established rules to generate new content of interest to the user.
- Integrated marketing tools: within a marketing platform, integrated tools allow you to extend personalized rules across the entire platform and standardize the entire user experience across all channels.
Applying Smart Content
Any type of Smart Content can be suitable for users, but it is essential that they are displayed at the right time especially when it comes to activating a marketing strategy.
In this sense, it is appropriate to know the phases in which the user is before reaching the conversion, in order to provide relevant content.
Therefore, you can implement a double strategy, that of lead nurturing and lead scoring.
The first, lead nurturing is the set of activities that allows you to automatically send relevant and personalized content, on the clean rooms, up to the conversion phase. With dynamic content you can add a new element to lead nurturing, but you need to consider the three stages of the funnel that lead to conversion:
- TOFU (top of the funnel): the user doesn’t know the brand yet.
- MOFU (middle of the funnel): the customer knows the brand, has interacted with some content and is in the purchasing process stage.
- BOFU (bottom of the funnel): the customer is ready to buy. Therefore, you need to send a type of content that pushes them to complete the purchase.
The second strategy is lead scoring: it is an activity that allows you to classify customers on a scale of values, so based on their value and characteristics you can show them relevant and personalized content.
At the base of dynamic content, as we have seen, there is personalization. Content that can be used in a marketing strategy, segmenting the information relating to the user and adapting the right CTAs.
How to create and offer the right content?
Having clarified how Smart Content or Dynamic Content can be applied, in the previous case in particular we focused on a conversion strategy, we can see what the best practices are for creating and offering the right content.
The right content can enter deeply into the user’s mind and generate a sense of identification in them, on the contrary poor content can cause rejection of the brand even by those who are already customers.
So, to create dynamic content, you can rely on these 5 practices.
1.Use online tools
To make dynamic content you need to use an online platform that can generate automated content at every stage of the customer journey. Only in this way can you implement adequate marketing strategies and create dynamic content.
2.Define your target
Define the target that best suits your brand to whom you can send periodic newsletters, for example. Their behavior in response to the sending of newsletters can help you better define which dynamic content to use in your marketing strategy. In this case, you need to equip yourself with online tools that can help you automate content.
3.Prioritize your goals and metrics
Have you identified your final goal for your marketing strategy? What are the contents that will allow you to achieve success?
For example, if your final goal is to increase conversions via email, what you will need to do is implement dynamic and personalized content within an email marketing campaign. If, on the other hand, you aim to generate more advertising traffic, dynamic content will give priority to display and text content..
4. Define the user’s conversion point
After presenting the different types of content based on user searches and their data, you need to define what the conversion point is for each user to whom the content display should be directed.
In this sense, you will be able to personalize each phase of the entire purchasing process with the correct use of intelligent and personalized content.
5. Leverage cross-channel user data
In a smart content strategy capable of creating and offering personalized content, you need to collect as much user data as possible from multiple devices and multiple channels used.
The online tool you use, if it provides it, can help you in this sense, otherwise there are many tools such as Google Analytics that can help you in creating dynamic content.
Mistakes to avoid in a marketing strategy
In the previous paragraphs we have seen the different aspects regarding Smart Content or Dynamic content, however we indicate some mistakes to avoid when using Smart Content that could damage your marketing strategy.
- Personalize non-consent-based content: Only use data that users have authorized to create content responsibly and that can benefit them.
- Incorrect user data: it can happen that you have incorrect data in your database, in this case you need to allow users to update their data.
- Overdoing personalization: you should not use Smart Content without considering how it can help or guide the user in their experience on your luxury real estate agency website (Luxusní realitní kancelář).
Finally, we can say that Smart Content is very effective if used to satisfy the needs of customers and users. If used well, it can be a very powerful tool in a marketing strategy and to provide the public with the right message at the right time.
